Notifying Users of an Issue

When creating an issue, you can specify which users are notified of the issue. However, as the status of the issue changes, you may want to notify additional users.

For example, if the issue relates to a task that has dependencies, you might want to notify users working on the dependent tasks that an issue may affect their work.

TO NOTIFY USERS OF AN ISSUE:

1. Open the Issues application.
   Note: You can also send a notification about an Issue from the Issues application within a specific workspace.
   A list of issues assigned to you or which you have permission to view is displayed.
2. Next to the name of the issue you want to send a notification, click the Actions icon and click Send Notification.
   A Send Notification window opens.
3. In the Comments text box, type text to include in the notification.
4. In the Notify column, select check boxes for the team members you want to notify of the issue.
   To add additional members to the list, click Browse Member Directory to get a list of Changepoint PPM users.
   For details about using the directory to select team members, see Using the User Selector.
5. Click Save & Close to save the changes and close the Send Notifications window. Click Save to save the changes and display the Issues Details window.

Related Topics:

• Assigning an Issue—How to assign an issue in the Issues application.
• Issues Overview—A general overview of the Changepoint PPM Issues application.
• Managing Issues—Basic information about managing issues in the Issues application.
• Resolving an Issue—How to resolve an issue in the Changepoint PPM Issues application.

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